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May 22, 2014 from 9:00 AM to 5:30 PM at the Glenn Gould Studio, CBC Building, Toronto ON

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Lunch included with your ticket purchase.


While the community manager role is a growing and developing profession, the title barely existed three years ago. Match that with a ridiculous rate of change, new and emerging platforms and fuzzy logic around metrics, itʼs easy to see why there are a hundred different definitions of what a CM should do and how we know theyʼve succeeded when theyʼve done it.

Weʼre left with one of the most critical customer-facing roles within an organization, potentially going to one of the most junior members of the team with no opportunities for mentorship or training.

That's not good enough.

At CM1, weʼll educate, inform and inspire professional community management on client and brand teams.



Be Local Everywhere: Bootstrapping Your Way To Global Brand Loyalty

Destin Haynes, Director, Freemium Community, HootSuite

The 10 Golden Rules of Engagement

Clarke De Pastino, Vice President Engagement, Ipsos SMX

Building a Community Management Organization

Keith McArthur, Vice President of Social Media, Rogers Communications

Brick and Mortar Tweeting – Building Brand, Dodging Bullets, and Discovering Evangelists

Gregg Tilston, Global Social Media Leader, Flight Centre Travel Group

How Media Connects to their Community

Tessa Sproule, Director of Digital, CBC - Content Office

Tapping into Your Community for Support

Andrew Zimakas, VP Marketing, Tangerine

How to Build a Community with YouTube

Bob Cornwall, Brand Activation Lead, Google

Influencing Influencers

Casie Stewart, Social Media Director, GelaSkins Inc.

Surprising and Delighting Your Community

Mitchell Fawcett, Founder & Agency Director, Motive Communications



Dx3 is Canada’s largest conference and trade show focused on digital marketing, digital advertising and digital retailing. It brings agencies, brands, publishers & retailers together for two days of networking and education.

FITC (Future. Innovation. Technology. Creativity.) produces inspirational and educational events for the design & technology community. Over the last 12 years, we've produced over 70 events around the globe, including Tokyo, Amsterdam, NYC, San Fran, and Toronto.

Based in Toronto, The Tite Group is a group of dedicated professionals from a variety of advertising and media backgrounds. We’re passionate about content marketing and new approaches to helping our clients connect with their customers.